Overview
This Privacy Policy explains how Ace Professional Services (“we”, “us”, “our”) handles personal information when you visit our website, contact us, or engage our professional services. We aim to comply with applicable Australian privacy obligations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply.
Information
What we collect
We may collect personal information such as your name, email address, business name, role, and details you provide in enquiries or consultation requests. We may also collect technical information such as IP address, browser type, device information, pages viewed, and approximate location derived from your IP address.
Use
How we use information
We use personal information to respond to enquiries, provide and improve our services, and communicate with you about your request.
Depending on your interaction with us, we may use your information to: (1) assess your needs and prepare proposals or statements of work; (2) deliver consulting services (including IT, process improvement, finance support, project delivery, and construction support); (3) manage our relationship with you, including billing and administration; (4) maintain website security, prevent fraud, and troubleshoot issues; and (5) comply with legal and regulatory obligations.
We collect only what we need to deliver services and communicate effectively.
Ace Professional Services
Where you have opted in (or where permitted by law), we may also send service updates or insights relevant to small and mid-sized organisations. You can opt out at any time using the unsubscribe link (if provided) or by contacting us.
Cookies and analytics
Our website may use cookies and similar technologies to help the site function, remember preferences, and understand how visitors use our pages. You can control cookies through your browser settings. If we use analytics tools, they may collect information such as pages visited, time on site, and referring sources to help us improve performance and content.
Sharing and disclosures
We may share personal information with trusted service providers who help us operate our business (for example, website hosting, email, IT support, and professional advisers). We take reasonable steps to ensure providers handle information securely and only for authorised purposes. We may also disclose information where required or authorised by law.
Data security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain information only for as long as needed for the purposes described in this policy (including legal, accounting, and reporting requirements), and then securely delete or de-identify it where appropriate.
Access, correction, and complaints
You may request access to, or correction of, personal information we hold about you. To make a request or raise a privacy concern, contact us at info@aceproserv.com.au. We will respond within a reasonable timeframe and work with you to resolve any complaint.